Returns & Exchanges

At Universal Companies, we are committed to providing the highest quality professional spa and wellness supplies, which is why we offer a 30-day return window for most unopened and unused merchandise. We strive to ensure your business has exactly what it needs to succeed, backed by our dedicated customer support team.

Return Process

• 1.
  Request Authorization

  Contact our Customer Service department within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging, ensuring the RMA number is clearly marked on the outside of the shipping carton.

• 3.
  Ship the Items

  Send your return to our distribution center using a traceable shipping method; please note that shipping fees are the responsibility of the customer unless the item is defective.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods to verify their condition, a refund or credit will be issued to your original form of payment within 7-10 business days.