Frequently Asked Questions
Everything you need to know about your spa and salon supplies.
How long will it take to receive my order?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for professional equipment?
We accept returns on most unopened products within 30 days of purchase. However, large spa equipment and furniture may be subject to a 20% restocking fee and must be in original packaging.
Do you offer international shipping for beauty supplies?
Yes, we ship to many countries worldwide. International rates and delivery times vary by destination and are calculated at checkout.
Are your products available for retail or professional use only?
While many of our products are professional-grade and intended for licensed estheticians and massage therapists, we also offer a wide selection of retail items suitable for home use.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and professional financing options for equipment purchases.